1) Grassroots Unwired will never send third-party persons to repair or perform maintenance on leased credit card readers. Please always reach out to Russ or Diana via success@grassrootsunwired.com prior to granting anyone access to modify or troubleshoot readers.
2) Grassroots will always have you return devices to the following address:
Grassroots Unwired
10 Canal Street
Suite 311
Bristol, PA 19007
Do not install, replace, or return devices without verification from GRU.
3) Always be aware of suspicious behavior around devices (for example, attempts by unknown persons to unplug or open devices) & report suspicious behavior and indications of device tampering or substitution to Grassroots as soon as possible via success@grassrootsunwired.com